You can request to return, refund or exchange of our products within 7 days from receiving your order. If your product is damaged during shipping or it isn’t as described, you will be eligible for a full refund. Please contact us within 7 days of receiving the product and we will gladly help you with your request. Our customer service team will review the return request and will send further instructions if the return is approved.

Return Shipping Cost: The customer will be responsible for all shipping and handling fees unless the received product was damaged or had a factory defect, In that case we "mysundus.com" will provide free return shipping and the customer will receive a full refund.

Please contact our Customer Support by reaching us by email or contact form on the site and to start the return/refund process. Please include the following information:

• Order number

• Proof of purchase

• Video or photo of the faulty product (if applicable)

• Complete delivery address

• Contact telephone number

If your package is not delivered after 10 days, please contact us with the number of order about the request.

Feel free to contact us with any further questions about return & shipping policy at support@mysundus.com